Shipping & Return 2
Last updated: August 2026
This Shipping & Returns Policy applies to orders placed through the Duelist Island online store.
1. Where We Ship
Duelist Island ships worldwide.
Available shipping methods and costs are displayed during checkout based on the delivery destination.
2. Order Processing
Standard products
Standard products are usually prepared for shipment within approximately 1 week.
Custom products
Custom-made products, including Custom Playmats and Custom Deck-Boxes, usually require approximately 2 weeks of preparation before shipment.
These processing times are estimates. During periods of high demand or unusually high order volumes, preparation may take longer.
Processing time is separate from shipping transit time.
3. Delivery Times
Delivery times vary depending on the destination, shipping method and carrier.
Where available, the estimated delivery timeframe is displayed during checkout or communicated with the order.
International deliveries may take longer because of transportation, customs processing or circumstances outside our reasonable control.
If no specific delivery timeframe has been agreed or communicated, applicable statutory delivery rules remain in force.
4. Tracking
When tracking is available for the selected shipping method, tracking information will be sent once the order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving the shipping confirmation.
5. Customs & Import Charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless expressly included during checkout, such charges are not included in the product or shipping price and may be collected by the relevant local authority or carrier.
6. Returns — Standard Products
For non-customised products purchased online, consumers may exercise their statutory right of withdrawal within 14 days from the date the product is received.
To request a return, contact:
Please include your order number and clearly state that you wish to return the product.
After notifying us of your decision to withdraw, the product must be returned without undue delay and no later than 14 days after that notification.
7. Return Shipping Costs
For a standard return resulting from a change of mind, the customer is responsible for the direct cost of returning the product.
Products should be appropriately protected and packaged for return.
The customer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the nature, characteristics and functioning of the product.
8. Return Address
Duelist Island
Esteban Delhom
33 rue Henri Matisse
13180 Gignac-la-Nerthe
France
Please contact us before sending a return so that we can identify and process it correctly.
9. Refunds
Where a valid statutory right of withdrawal is exercised, the amounts due will be refunded in accordance with applicable law.
This includes the original standard delivery cost where legally required.
Any additional amount paid because the customer selected a more expensive delivery method than the standard delivery option does not have to be refunded beyond the cost of standard delivery.
Refunds are made using the same payment method used for the original transaction unless otherwise expressly agreed.
For returned goods, the refund may be withheld until the goods have been received or until the customer provides evidence that they have been sent back, whichever occurs first.
10. Custom Products
Products made according to the customer's specifications or clearly personalised are not eligible for the statutory right of withdrawal.
This includes, in particular:
- Custom Playmats
- Custom Deck-Boxes
- Other products manufactured using artwork, images, positioning or specifications supplied by the customer
Custom products therefore cannot normally be returned simply because the customer changes their mind or no longer wants the product.
This does not affect the customer's statutory rights if the product is defective, damaged or does not correspond to the order.
11. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, contact us at:
Please provide your order number and, where useful, photographs showing the issue.
Duelist Island will provide the remedy required under applicable consumer law, which may include repair, replacement, refund or another legally required solution depending on the circumstances.
Nothing in this policy limits the customer's mandatory legal guarantees or consumer rights.
12. Delayed or Missing Orders
If your order has not arrived within the delivery timeframe communicated for your order, please contact:
We will review the shipment and, where appropriate, contact the carrier.
Any rights relating to delayed or undelivered orders provided by applicable consumer law remain unaffected.
13. Contact
Duelist Island
33 rue Henri Matisse
13180 Gignac-la-Nerthe
France
Email:
contact@duelis-island.com
Phone: +33 6 67 65 76 09